The broker portal serves as a convenient platform for brokers to efficiently submit mortgage applications on behalf of their valued customers. This centralized hub showcases all the crucial information necessary for a smooth application process. With the recent introduction of CaseMan, our integrated system, the broker portal seamlessly interacts and works interchangeably with this new feature.
Brokers face challenges in submitting mortgage applications due to the complex process and pressure for quick completion. Managing around 30 different sites makes it hard to remember details from each provider. A streamlined workflow presenting essential information at a glance is crucial to reduce information search time, boosting efficiency and productivity.
Our solution enhances the broker experience by streamlining the mortgage application process with key features:
1) Intuitive Interface: Simplifies navigation with clear buttons and design.
2) Results Screen: Displays mortgage options with visual cues for suitability.
3) Real-Time Notifications: Shows how details impact loan amounts, supporting meaningful customer discussions.
4) Data Sandbox: Enables safe data analysis for scenario exploration.
These improvements simplify applications and help brokers offer the best mortgage options to customers.
Based on valuable broker feedback, we've reinvented the results screen to allow brokers to view all four products at a glance. This enhanced display highlights which options offer maximum borrowing capacity and those slightly below, helping brokers quickly identify the best fit for their customers. This streamlined view improves brokers' efficiency and decision-making.
To reduce site abandonment due to less favorable offers, we’ve introduced a traffic light system that lets users quickly gauge their application success likelihood. The new counter-offer feature further enhances the experience by presenting alternative options. Users can simply select their desired counter offer, and the system manages the rest, saving time and ensuring a smooth transition to a preferred option. This feature empowers users with more choices, leading to a personalized and satisfying mortgage application experience.
The live maximum borrowing widget transforms the mortgage application process by allowing brokers to instantly see factors impacting affordability. This real-time feedback helps brokers identify key elements affecting loan eligibility, enabling focused, productive conversations with clients about adjustments to secure better mortgage options. It saves time, reduces unnecessary data entry, and supports brokers in securing the best deals for clients, enhancing efficiency and outcomes.
The upcoming Sandbox feature will transform the broker portal by allowing brokers to experiment with data in a secure environment. They can test adjustments, like changing pension timing or reducing debt, and instantly compare impacts against the original case data. A visual display will highlight affordability shortfalls, helping brokers quickly identify income-related issues. This tool saves time, streamlines evaluations, and supports more informed client discussions to optimize loan options. The Sandbox is not yet available, with functionalities dependent on ongoing development.
We aim to solve the challenge brokers face in achieving desired affordability for their clients. Often, available loan options fall short, leading to less optimal mortgage solutions. To address this, we’re developing tools that empower brokers to secure the best deals.
By providing real-time affordability calculations, transparent insights on variable impacts, and a range of alternatives, brokers can explore scenarios and have meaningful discussions with clients to tailor solutions aligned with their financial goals. Our goal is to equip brokers with resources to overcome affordability challenges, enhance customer satisfaction, and deliver optimal mortgage outcomes.
Value: Our goal is to deliver features that add significant value to brokers and customers in the mortgage process, ensuring each feature enhances the user experience meaningfully.
Value Assessment: We evaluate each feature’s impact on workflow efficiency, affordability outcomes, transparency, and customer satisfaction, considering factors like time saved, decision-making improvement, and optimized solutions.
Market Availability: Through market research, we ensure our features are unique and address specific pain points, differentiating our platform and meeting brokers’ evolving needs in the mortgage industry.
Our goal is to create a highly usable product with an intuitive design flow, allowing effortless navigation without extensive training.
Usability Assessment: We conduct thorough usability testing, gathering user feedback to refine the design and remove any navigation barriers.
Intuitive Design Flow: Emphasizing user-centered design, we present information logically to reduce cognitive load and enhance user understanding.
Training-Free Navigation: We aim for an interface with clear instructions and visual cues, enabling users to accomplish tasks easily.By focusing on usability, intuitive design, and ease of navigation, we aim to empower brokers to use the platform efficiently and deliver excellent service.
